GreenHornet IT
🟢 Claude AI & CoWork SOP
AI ToolsUse Claude AI for IT help and CoWork for company-specific policies and documents.
Using Claude AI
| # | What to Do | How to Do It |
|---|---|---|
| 1 | Open Claude AI | Go to claude.ai in your browser and sign in with your work account. |
| 2 | Ask a question | Type your question in plain English. Example: How do I reset my Outlook password? |
| 3 | Refine the answer | If the answer is not quite right, type Can you simplify that? or Give me step-by-step instructions. |
Using CoWork
| # | What to Do | How to Do It |
|---|---|---|
| 1 | Open CoWork | Go to your CoWork link or find it in your browser bookmarks. Sign in with your work account. |
| 2 | Use CoWork for company tasks | Type what you need help with. CoWork can answer questions about your company's own policies and documents. |
AI Privacy & Usage Guidelines
| # | Rule | Detail |
|---|---|---|
| 1 | Never enter sensitive data | Do not type passwords, SSNs, or private client data into any AI tool. |
| 2 | Verify important answers | Always double-check critical answers. AI is a helper, not a replacement for your IT team. |
| 3 | Follow company AI policy | Use Claude and CoWork only for approved work tasks as outlined in company policy. |