Microsoft Teams — GreenHornet IT Help Desk

Install & Sign In

#	What to Do	How to Do It
1	Install Teams	Download from teams.microsoft.com or find it in your company's software portal.
2	Sign in to Teams	Open Teams and sign in with your work Microsoft 365 account.
3	Set your status	Click your profile picture > Set status message or change your status dot.

Meetings & Screen Share

#	What to Do	How to Do It
1	Join a meeting	Click the meeting link in your calendar or email, then click Join now.
2	Fix no audio in meeting	Click the three dots > Device settings. Make sure the correct microphone and speaker are selected.
3	Share your screen	In a meeting, click Share > Screen or Window. Select what you want others to see.

Troubleshooting

#	Problem	Fix
1	Teams not loading	Close Teams completely from the system tray, then reopen. If still failing, clear the cache (see Quick Reference below).
2	Teams crashes on launch	Run the Clear Cache one-liner, then restart Teams.
3	Missing meetings or chats	Sign out of Teams (profile > Sign out), then sign back in to force a full sync.

Quick Reference — One-Liners

Task	Command (PowerShell)
Kill Teams	`Stop-Process -Name Teams -Force -ErrorAction SilentlyContinue`
Clear Teams cache	`Remove-Item -Path "$env:APPDATA\Microsoft\Teams\Cache" -Recurse -Force -ErrorAction SilentlyContinue`
Clear full Teams app data	`Get-ChildItem "$env:APPDATA\Microsoft\Teams" -Exclude "desktop-config.json","settings.json" \| Remove-Item -Recurse -Force -ErrorAction SilentlyContinue`
Restart Teams	`Start-Process "$env:LOCALAPPDATA\Microsoft\Teams\Update.exe" "--processStart" "Teams.exe"`
Check Teams version	`(Get-AppxPackage -Name "MicrosoftTeams").Version`

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